Frequently Asked Questions
An FAQ section typically contains a list of questions and their corresponding ones.
What is SemiSend?
SemiSend is a secure online escrow platform that protects both buyers and sellers during transactions. We hold the buyer's funds in a secure escrow account until both parties meet the agreed transaction terms.
How does escrow work?
The SemiSend escrow process is simple: - Buyer creates an escrow transaction. - Seller accepts the transaction. - Buyer deposits funds into SemiSend. - Seller delivers the product or service. - Buyer confirms satisfactory delivery. - SemiSend releases the funds to the seller. If there is a dispute, SemiSend acts as a neutral mediator.
Who can use SemiSend?
SemiSend is suitable for: - Individuals - Businesses - Freelancers - Online marketplaces - Vehicle sales - Domain name sales - Digital products - High-value goods
Is registration free?
Yes. Creating a SemiSend account is completely free.
Why do I need to verify my identity?
Identity verification (KYC) helps protect all users against fraud, money laundering, and identity theft. SemiSend requires identity verification before you commence your first transaction or withdrawal. Accepted documents include: - Driver Licence - International Passport
Why does my ID expire?
Government-issued identification has an expiry date. SemiSend will notify you 21 days before your ID expires so you can upload a new document and avoid service interruptions.
What happens after my ID is verified?
After verification: - Your account is marked as verified. - The expiry date is recorded. - Your uploaded ID image is securely deleted by an administrator after verification to reduce the storage of sensitive personal information.
What payment methods are accepted?
To help keep transaction costs low, SemiSend currently supports the following payment methods: - Internet Banking Transfer - Pay ID We are continually expanding our payment options to provide greater convenience for our users.
What happens if there's a dispute?
If buyer and seller disagree: - Either party may open a dispute. - Evidence is collected. - SemiSend reviews all submitted information. - A decision is made according to the transaction terms and supporting evidence.
How long do disputes take?
Most disputes are resolved within 3–5 business days, depending on the complexity of the case and the availability of supporting documentation.
How much does SemiSend charge?
Escrow fees depend on transaction amount. The fee is displayed before you create an escrow transaction. There are no hidden charges.
Who pays the escrow fee?
The buyer, seller, or both parties may pay the fee depending on the transaction agreement.
How long do withdrawals take?
Most withdrawals are processed within 6-24hours on business days after approval. Processing times may vary depending on your payment provider.
Will I receive email notifications?
Yes. SemiSend automatically notifies you when: - A transaction is created. - Funds are received. - Funds are released. - A dispute is opened. - A dispute is resolved. - Your KYC document is due to expire (starting 21 days before expiry). - Your KYC has been approved or rejected.
Can I get a refund?
Refunds are available if: - The seller agrees to cancel the transaction. - The escrow is cancelled before completion. - SemiSend resolves the dispute in the buyer's favour.
How does SemiSend prevent fraud?
SemiSend protects users through: - Identity verification (KYC) - Secure payment processing - Fraud monitoring - Transaction tracking - Two-factor authentication (where enabled) - Manual review of suspicious transactions
What happens to my uploaded ID?
Your identification document is: - Used solely for identity verification. - Reviewed only by authorized personnel. - Stored securely while verification is in progress. - Deleted after verification where permitted by compliance and legal obligations, while essential verification records (such as status and expiry date) are retained.
How do I contact SemiSend?
You can contact our support team through: - Live Chat - Support Ticket - Email Support Response times are typically within one business day.
Can I use SemiSend internationally?
Yes. SemiSend supports international escrow transactions where permitted by applicable laws, regulations, and supported payment methods.
Is there a subscription fee to use SemiSend?
No. There are no subscription or membership fees to use SemiSend. We only charge a transaction fee when an eligible escrow transaction is successfully completed. This means you pay only when you use our service and there are no ongoing monthly or annual charges.